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ATSI New Location

Office Relocation

We are proud to announce that we have moved to a new office location. Our new office address is 8572 Katy Freeway, Suite103 Houston, TX 77024  where we will continue to serve our amazing customers. 

Our office numbers will remain the same as

Our new and larger space office location allows us to add more functions in order for value added service to all our customers.

Should you have any questions on the relocation, please feel free to contact us.

The High Cost of Not Doing Anything About Your Phone System

Phone System Upgrades

When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated features, limited mobility capabilities, and fragmented applications and tools. The total costs of not having a unified communications solution to support your business and your customers is likely dragging your organization down.

Let’s start with having a leading phone solution to give your customers the best possible experience

The right cloud phone solution isn’t just ANY cloud phone, it’s one that gives your customers:

A single, simplified way to manage their phones, contacts, instant messaging, conferencing, scheduling and video. Collaboration as easy as making a phone call. Your customers will also have the ability to check for presence, search for experts, send a quick instant message, turn it into a call, add participants, share their desktop, and get a problem solved pronto.

A secure and reliable phone solution. Making sure a hacker doesn't tap calls on a Wi-Fi hot spot, and a plethora of any other security concerns go out the window because of ShoreTel’s Secure-Real-time Transfer Protocol SRTP. Reliability with the highest call quality, phones that are always up and running, reliable service, and an optimally balanced network.

Next, let’s talk about your phone system costs

1.     Maintenance

Once your warranty expires, your options are limited to a maintenance contract or paying for time and materials. When the manufacturer stops providing replacement parts, you’re stuck sourcing used parts on the internet. And, when you find the right part, you’re left wondering what condition it’s in and how long it might last – what a hassle…shopping eBay for parts.

2.     Moving, adding, or changing lines

Scaling up and scaling down is part of doing business, and moving is also part of business. You need a provider that is not going to charge you additional fees for each configuration change. Costs of redundant equipment and trunks to ensure your phone system is always on can be significant. With ShoreTel Connect CLOUD you don’t have additional costs. It’s just always on. And, with Connect CLOUD, your phone can automatically route to a mobile location, adding another layer to your availability

1.     Voice and data fees for existing services

Being charged extra for more voice, data, or other services may be how your current phone solution works, but not with ShoreTel. A single, predictable, monthly fee allows you to know exactly what you’re paying, and makes budget planning a snap. Additionally, with ShoreTel, network status is available to anyone in real-time on Any service interruptions, outages, and operation information is viewable live – this is how confident ShoreTel is about its network.

2.     Carrier contract auto-renewals that lock you in

When is the last time you audited your existing bills? Do you know when your current contract renews?  Most business owners don’t realize their existing carrier contracts auto-renew 60 to 90 days before the contract anniversary, triggering early termination fees if you switch providers before the next renewal date.

Now let’s talk about these additional costs

1.     Delays and missed deadlines

With all the other priorities and responsibilities in-house staff have on their plate, it can take longer than necessary to complete simple moves, additions, or changes. Adding new features, if they’re supported, can lead to significant delays and there may be unplanned expenses. Whether your in-house team needs a feature that wasn’t purchased, or requires additional training to implement the feature, you’re left with more surprises and delays.

2.     Quality of service

Bad quality equates to a bad customer experience. Don’t have your customers experience poor connections, blocked calls, and other frustrating call issues that cause them to question the quality of your own offerings.

Finally, we need to talk about the biggest cost of all

1. Opportunity Costs

Putting off moving to the cloud because you’re focused on other things, such as core business? Why not focus on your core business priorities and let an expert move your phone system to the cloud?

With ShoreTel Connect CLOUD, these costs are obsolete, and what becomes relevant is having modern technology to support your business and your customers. As a hosted managed VoIP phone service, you can choose a service plan that fits your needs and your budget, without all of the hard costs, soft cost and opportunity costs.      

A Phone System that Maximizes Your Control

A Phone System that Maximizes Your Control

You’ve realized that your current phone system is no longer working for your growing business.  So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize disruptions to your business and integrate with your current custom applications, all at a reasonable cost.  Most importantly, you want to be able to control how you use, manage and pay for the phone system over the long term.  
It might be time to consider a telephony platform that gives you total control in three critical manners.  

Control over care
If you like the idea of being able to control how and when you complete a phone system upgrade, and determine who administers changes to your phone system, then an onsite phone system may be right for your business.  An onsite system gives you physical control of your phone system. You have the ability to determine when you want to make system changes and upgrades. It also gives you the ability to have a non-technical person manage moves, adds and changes as you need. And the flexibility of the system gives the administrator access from anywhere.  Meaning it’s a single image administration, no matter how many sites or locations you have.

Control over custody
What is your ownership preference?  If you have a certain comfort level when the assets you buy are sitting under your roof, an onsite phone system will give you complete custody of the equipment. Simply put, you own it. This type of investment can create a future benefit for your business by reducing long-term system costs while increasing the book value of your company.  With an onsite phone system, you don’t necessarily have to commit to large capital outlays. The financial decision of leasing, renting or buying is up to you. When you own the phone system, you have ultimate control over the asset. You decide how you spend money on the care and maintenance, helping you control your costs in a way that makes sense for your business.    

Control over administration
The ease of administration with an onsite phone system means it will work with the applications you already own, while minimizing business disruptions. If you’ve built your own custom applications that you want to integrate with your phone system, you can do that. Applications you have purchased, developed or customized like Microsoft Outlook, custom paging, and other business applications are easily integrated with an onsite phone system you control. This allows you to keep what you’ve already built and connect it with a phone system that offers you more control without affecting your users’ productivity or your customers’ experience.

Determining what’s right for your business
There are companies that want to move to the cloud. And there are other companies that want to maintain control of the assets they own. As you consider your phone system options, consider how an onsite phone system may allow you the type of control you require in your business so you can minimize disruptions, integrate to applications you’ve already customized and manage how you pay for the system. Perhaps it’s the best solution for your business.

3 Ways Growing Businesses Benefit from Application Integration

3 Ways Growing Businesses Benefit from Application Integration

For many small and medium-sized businesses, finding a balance between growth and budget is challenging. They need to make the most of everything they have: people, resources and money. Usually, the winning equation includes finding ways to work smarter and faster – without degrading their decision-making abilities or burning out employees.

Application integration can help SMBs gain both breathing room and productivity improvements. It enables them to tie organizational communications into core business processes, improving interactions between employees and customers even while it streamlines workflow. Here are a few examples of how SMBs can benefit from application integration.  

1. A More Productive Workforce

With the integration of applications like Salesforce, not only can your sales team squeeze more minutes out of the day, but you can make better use of sales and marketing intelligence.

For example, with the integration of sales applications, a sales executive can dial a potential client straight from the customer record on their desktop. If the customer returns a call when the sales executive is busy, their voicemail is transcribed and sent via email – reducing the risk of an opportunity being lost. When a deal is closed, the entire record and details of the conversation can be sent directly to sales administration with just a single click.

Because calls, texts and messages are automatically recorded, both the sales executive and the administrator can move on quickly to other deals.

2. A More Effective Hiring Process

As the economy improves, it’s becoming tougher for companies to recruit top-quality employees. As candidates gain the upper hand, businesses that deliver an exceptional interview experience obtain an advantage. Integrating an applicant tracking system (ATS) with your communications platform can eliminate candidate frustrations and help companies avoid missing out on the best prospects.

For example, employment agency Abacus Service Corporation improved its candidate experience by integrating its ATS with a ShoreTel phone system. Before the integration, recruiters would leave dozens of messages for potential candidates, who’d call back and get another recruiter on the phone. It often took several minutes of questioning before the conversation got on track. Now, however, recruiters can see the caller’s information and background on their screen, helping them to make an instant connection.

3. Happier – And More Satisfied – Customers

It costs less to retain existing customers than to acquire new ones, which is why so many businesses focus on improving the customer experience. In fact, Forbes predicts that customer service will be one of the top 10 business trends in 2016.

It’s easier to deliver on that promise when the company’s CRM is integrated into its communications platform. Call center reps can resolve problems more quickly with full access to the customer’s information. And features like “presence” make it easy to track down internal experts and use instant messaging to get answers fast. Fewer calls are transferred, and customers get fast answers, which makes them happier. This focus on excellent customer service not only helps SMBs retain business, but increase sales.

Finding ways to working more efficiently helps SMBs eliminate the squeeze on their people, resources and budget. They’re likely to discover that the integration of business processes and communications will offer much more than that in the long run: happier clients, first-class employees and strong business growth.

Written by Chandler Harris, Content Marketing Manager

When Virtualization Should Be Part Of Your Communications Strategy

When Virtualization Should Be Part Of Your Communications Strategy

As the needs of today’s business become increasingly complex, so do the jobs of network and systems administrators. When designing their organization’s IT architecture, they must consider the need for security, redundancy and uptime, not to mention the impact of business process applications such as ERP and CRMon servers and phone systems.  

It used to be the CIO and their team built their solutions around onsite IT infrastructures housed in secure data centers. But in recent years, virtualization has offered them a variety of new options that can improve both flexibility and cost-effectiveness. Indeed, today virtualization has emerged as a favored approach for many companies. The adoption rate among large enterprises is more than 90%, according to CIO Insight.

One of virtualization’s key advantages is the flexibility it brings to meeting business needs. For example, when laying the groundwork for a communications platform, a company it allows companies to “mix and match” implementations across a distributed architecture.

With the ability to choose from several configuration options, CIOs can design an architecture that the best fits their business priorities, optimizing resources, budgets and infrastructure while improving reliability and security. In fact, virtualization can result in 80% greater utilization of server resources and produce up to 50 percent savings in capital and operating costs.

Let’s look at three potential implementation scenarios.

Onsite with Access to Virtual Applications

In this scenario, the business wants to maintain onsite servers but have the flexibility to add services such as collaboration features, ERP or CRM easily and quickly. With virtualization, such capabilities can be incorporated and managed via a single Web-based interface. The communications platform is deployed virtually, but backed up by physical switches.

Mixed System

Businesses that have already invested in data center virtualization but want to use physical switches to connect smaller branches can deploy a mixed system: virtualized at headquarters, with phone switches in the field.

Full Virtualization

For companies that need a high degree of business continuity, especially across multiple locations, full virtualization may be the best approach.

This is the implementation preference of J-W Energy Company. The firm is able to ensure business continuity by implementing virtualization of its ShoreTel phone system. Not only was it able to centrally manage data and realize substantial cost efficiencies, it also knew it had a reliable disaster recovery solution.

“We had a flood in our headquarters, which caused us to shut down our data center for a period of time due to safety reasons,” recalls Joel Wolfe, the company’s vice president of Information Services. “With ShoreTel, failover to our alternate facility went flawlessly. We just went into the cloud environment and had our numbers pointed to the other facility. In 15 minutes we were fully functional.”

As CIOs consider how best to implement their communications strategy, they should take a hard look at virtualization. It can provide them with greater flexibility to take the implementation approach that best fits their unique business situation. 

Written by Chandler Harris, Content Marketing Manager