Talkdesk is a next-generation, cloud-based contact center software solution that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, ServiceNow and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive customer information and contact center agents to have personalized, effective conversations with customers.
Talkdesk’s ideal customer profile includes:
• Inbound/hybrid customer service call center
• Phone is a main channel for supporting customers looking for a flexible, cloud solution
• Requires integrations with cloud CRMs, help desks, or other business applications
• Growing, scaling organization
• Distributed or seasonal work forces
• Outbound sales teams with basic dialer requirements